RETURNS & REFUNDS
We have a 7 day return policy. You will be required to contact us within 7 days of receiving your parcel (in which we will respond within 3 working days). The item(s) must be returned to us within 7 days of receiving our respond in order for it to be replaced/refunded.
We are unable to take responsibility/accept returns for sizing errors, please very carefully measure your dogs size against our sizing chart prior to placing your order.
To be eligible for a return, your item must be...
- unused and in the same condition that you have received
- remained in a re-sellable condition
- with it's original packaging, hang tags, cards and any other gifts (if applicable) you have received along with your parcel
- We highly recommend a careful indoor try on if they have to be tried on
We regret that we cannot accept returns that are not in perfect condition including (if applicable)...
- Items with obvious signs of use
- Items with fur/lint/dirt stuck on it
- Items that have been washed
- Items not in its original condition, is damaged or has missing parts
- Items on sale/discounted
- Items of sizing errors (please carefully measure prior to purchasing)
- Bespoke/personalised items
- Gift cards
- Any item that is returned past policy days
Customer is responsible for associated shipping costs. We are unable to refund for any shipping costs. We recommend using a tracking shipping service, or purchase shipping insurance. We do not accept any responsibility for lost items.
Once returned item is received, inspected, and approved based on our policy above, please allow 5-7 working days for processing.
REFUNDS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Please note that the purchase of sale items or items with discount codes are final and are not eligible for return unless the product is damaged or faulty.
EXCHANGES (if applicable)
Due to limited number of stocks per item and the possibility of an item selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired size and/or colour.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.